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Some email and internet service providers send good messages (that you want to receive) directly to a spam folder. To prevent this from happening, please add the corresponding Flow email addresses to your email whitelist. This way, you’ll be sure to get the greatest benefit from your subscription.
What’s a whitelist? Simply a list of “approved” items or email addresses that your email or internet service provider allows into your inbox.
Unwanted emails (aka “spam mail”) is a problem. A big one. To solve this problem, email and internet service providers began filtering emails to prevent unsolicited messages from hitting your inbox.
Isn’t that a good thing? Yes, Flow loves the automatic protection mechanisms to prevent spam, but it’s not necessarily the best solution because the filters will sometimes block messages that you want to receive.
Whitelisting is a way to tell your email or internet service provider: “Hey, these are good people! I want to get their messages. Don’t block them please.”
Below we’ve included instructions to whitelist the most popular email systems. If you don’t see your provider here, please contact them for instructions.
1. In your inbox, locate an email from firstname.lastname@example.org (ex. your welcome mail for the list you just subscribed to).
2. Drag this email to the “primary” tab of your inbox.
Open an email. You’ll see a “+” symbol displayed next to From: and the sender’s name. Select this and an “Add to contacts” pop-up should appear. Select “Save”:
Select “Mail” and “Preferences” from the top menu.
In the “Preferences” window, click the “Rules” icon.
Click the “Add Rule” button.
In the “Rules” window, type a name for your rule in the “Description” field.
Use the following settings: “If any of the following conditions are met: From Contains.”
Type the sender’s email address in the text field beside “Contains.”
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